News & Events
Beware of Fraudulent Phone Calls
Please be advised that numerous bank customers have reported receiving a phone call indicating their debit card is locked and instructing the customer to press 1 to "activate" their card. At this point, the call asks the customer to enter the full 16-digit debit card number. Please do not provide any information! Although these calls do not reference First Hope Bank specifically, this appears to be an attempt by fraudsters to gain information, as further explained here.
As always, First Hope Bank is committed to helping you protect your personal financial information. Please call our Contact Center at (908) 459-4121 / (973) 729-8333 (option 0) with any further questions.
Text Message Fraud Alert
A recent text message (SMS) scam has been identified in the banking industry in which customers receive fraudulent text messages requesting bank account information. First Hope Bank is warning its customers not to reply to text messages that claim their bank accounts or debit cards have been compromised. These messages are part of a "phishing" scam aimed at gaining access to customers' accounts. Please note, First Hope Bank will never contact you to obtain your personal information.
If you recently received a suspicious message on your mobile device, please delete it immediately. Do not call the telephone number, open any links or respond to the message. This appears to be a fraudulent act to attempt to obtain your account information.
We are committed to helping our customers protect their financial information. If you believe that you've been the victim of online fraud or identity theft, please call us at (908)459-4121 or (973)729-8333.
Don't Make Personal Banking Data Public Information!
A word of caution: your personal banking data, including account numbers, online banking IDs and passwords, and other sensitive information, should be kept private. Giving anyone access to this information who doesn't need it could expose you to potential fraud; it's surprisingly easy for fake checks to be created or fraudulent electronic transactions to be initiated using only your bank account number and your bank's routing number.
This is equally important for business customers; you should never make your bank account number public information, even to make easier the process of accepting electronic payments or wire transfers. This information should only be provided to the companies or individuals who truly need it.