What kind of information do you collect?
The kind of information we collect depends upon your financial needs and the products and services you request. For example, when you apply for a loan or open an account with us, we need information about your financial status - such as your place of employment, income, monthly expenses and personal assets and debts outstanding - to process your requests. In addition, in order to make your banking as convenient and efficient as possible, we maintain information about your transactions with us, your account balance, securities holdings, and repayment history. Our collection and use of information is consistent with the Voluntary Guidelines for Responsible Use and Protection of Customer Information developed by the American Bankers Association.
How do you obtain the information?
We collect information from many sources. Much of our information comes directly from you when you fill out a loan or account application. For a loan application, we also obtain information from credit bureaus and other creditors regarding your credit and repayment history. We retain communications from you (such as letters or emails) in order to handle questions you may have and to keep records of your requests or concerns regarding our products and services. We also use your letters or emails to measure how effectively we have addressed your concerns. If you use our online banking service, we record your online sessions so that we can process and confirm your transactions and provide you with automatic online reports. We also obtain demographic and household information from outside sources such as database information firms.
Who has access to customer information?
Why do you need this information?
We maintain information and data about you to maintain the security of your accounts and to protect you and the entire institution against fraud. We need clear and accurate information to be able to positively identify you and authenticate your transaction in order to prevent access to your accounts by unauthorized individuals.
We also collect and analyze customer information as the first step in developing new products. For example, if we know you are a homeowner in need of additional financing, we can recommend a home equity loan or credit line as an alternative to an installment loan because of its potentially lower costs and tax benefits.
We are also required by laws and regulations to gather certain information. For example, we are required by federal regulation to obtain a tax identification number (generally a social security number) for many of our accounts, including all savings, checking or investment accounts that pay interest.
What do I do if I see any inaccurate information in my statements?
We work hard to ensure that your information is current, accurate, and as complete as possible. If you see any inaccuracy in your statements or in any other communications from us, please call our Contact Center at (908) 459-4121. It is our policy to investigate and correct inaccuracies in a timely manner.
Are there any regulations on disclosure of account information?
Yes. Under current law, we are allowed to share certain information - such as your name, address and information about your accounts among departments within the bank. In some cases, such as fraud investigation, or in response to a validly issued search warrant or subpoena, we may be required by law to provide certain information to law enforcement agencies. There are also laws and regulations that affect the sharing of information with firms outside our family of companies (such as check printers, data processors and marketing firms).
Will my medical records be shared?
No. We recognize that, when consumers provide medical information for a specific purpose, they do not wish it to be used for other purposes, such as marketing, or in making a credit decision. If a customer provides personal medical information, we will use it only for the purpose for which it was intended.
Why do you share information with outside (third-party) companies?
We use third parties to help us process your financial transactions and to provide you with a full range of financial products and services. For example, we use third parties to print your checks, and to process your account transactions. This means more efficient services and helps keep your costs as low as possible. In addition, when you open an account or apply for a loan, or line of credit, we use various credit bureaus as part of the process for approving your application. We may also use outside companies to help us with fraud investigations.
What kind of information do you share with third-party companies?
The information shared depends on the product or service we are providing to you. We may share your name, address, social security number or driver's license numbers, loan or credit card repayment history, or overdraft history, depending on the situation. We will not share your account number or access codes with any third party for purposes of marketing their products or services to you.
Will the third party companies keep my information confidential?
We will not share customer information with any company that does not agree to keep your information confidential. We carefully select the third-party companies we work with and any information that is shared is always subject to a strict confidentiality agreement. Moreover, it is a violation of federal law for a third party to reuse customer information received from us unless that information is also publicly available elsewhere.
Is it possible to prevent information sharing with third parties?
You may request that the Direct Marketing Association delete your name from telephone, mailing, and email lists used by their members in marketing products and services to you. Information on these lists is normally obtained from public sources. Your request lasts for five years and includes all versions of your name in which you currently receive information, your address, and your telephone number. Requests for deletion can now be emailed to each of the following:
Where can I find out more about privacy laws?
To find out more, please visit any of the following sites. The Federal Trade Commission has good information at their website including a page discussing privacy of minors. Visit their website at www.ftc.gov/privacy/ . The American Bankers Association also has information on privacy and consumer tips on preventing identity theft and managing credit. Visit their website at www.aba.com .
1301 Hope Bridgeville Road
P O Box 296
Hope, NJ 07844
Telephone: (908) 459-4121
Fax: (908) 459-6085