Free mobile banking from First Hope puts the power of online banking in the palm of your hand. Whether you prefer text banking, your phone's mobile browser or one of our mobile applications, you have the power to bank anywhere, anytime.
- No monthly service fee*
- View account balances and transaction history
- Set and view account alerts
- Transfer funds and pay bills
- Apps available for Apple™ and Android™ devices**
*First Hope Bank does not charge a fee to use mobile banking, however, connectivity and usage rates may apply. Please consult your wireless provider for details.
**Prior to downloading the First Hope Bank App, you must have an active mobile telephone number registered within the Mobile Settings option of online banking.
Q. How do I get mobile banking from my cell phone?
A. To get started, log in to Online Banking, click Options, and select Mobile Settings. You'll be prompted for your cell phone number and asked to select your wireless service provider along with which accounts you wish to access with your mobile device. If you're not enrolled in online banking yet, click here to do so today .
Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. The First Hope mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q. What functions can I perform from my mobile device?
A. You can:
- View Transaction History
- View Account Balances
- Transfer Funds between accounts
- Pay Bills to existing Payees
- View Alerts
Q. How do I know if my transfer or bill payment was entered successfully?
A. Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.
Q. What if I no longer want to be a mobile user?
A. Log in to Online Banking > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.
Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Q. Why can't I add a new payee?
A. At this time, functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q. What do I need to do if I get a new phone?
A. If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Online Banking account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Q. How can I search for a transaction?
A. You will be able to view 15 days worth of transaction history on your mobile device. There is not yet a search feature.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text messages will be sent to the device entered when enrolling for mobile banking, not any device from which you perform a transaction.
Q. Can I add a new Bill Payment Payee via mobile banking?
A. No. You can only add payments to payees already established through your traditional Internet-based First Hope Online Banking ID.
Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You must log in to First Hope Online Banking and delete the payment from the main menu of the Bill Pay module.
Q. When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
A. Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.
Q. What if I can't get my mobile device to work with Online Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of Online Banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:
1. You must first enroll through traditional Online Banking before you can gain access.
2. Your mobile device must be web enabled.
3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
If your phone meets these requirements and you continue experiencing problems, the mobile version may not be compatible with your phone's browser. This is often true of newer mobile devices. An interim solution would be to try downloading another browser such as Opera Mini, which provides good support to a number of mobile applications. Their FAQs may also be helpful.