Online Banking & Bill Pay
Simplicity, security, speed. That sums up the time-saving convenience of online banking quite well. But since we have more than three words...well, then keep reading.
You can manage accounts, transfer funds, pay bills, and much more 24/7 from any computer with an internet connection. First Hope provides this service completely free to our customers. The only catch is you'll miss out on the lollipops and dog biscuits in our branches.
- Customizable dashboard views of accounts and activity
- Check account balances
- Same-day transfer of funds between accounts*
- Pay bills electronically for free
- Make loan payments
- Initiate bank-to-bank transfers
- View current and past statements
- View check images
- Sign up for mobile banking
- Sign up for eStatements
- Available 24/7
- Access from any computer
- Highest level of security
*End of business day for Online Banking transfers is 6:00 PM. Transfers performed after 6:00 PM on weekdays (or anytime on weekends) are considered to have been performed on the following business day.
- Bill Pay
Why pay for something that you could do for free? Especially when the free version is so much easier and faster.
- Save money on postage stamps
- Pay all bills through one secure site
- Pay companies and individuals
- Access 24/7 from any computer with internet
- Set up recurring payments
- Schedule payments in advance
- Make one-time payments
- Reduce paper waste and clutter
- Speed up bill-paying chores
- Reduce chances of check fraud
- Bank-to-Bank Transfers
With this service, you can transfer funds between your First Hope Bank accounts and your accounts at other financial institutions. Note: you must be a signer on any external account you wish to enroll for Bank-to-bank transfers. You must be an online banking user to take advantage of this service.
Bank-to-Bank Transfer FAQs
Q: How do I enroll in bank-to-bank transfers?
A: Select bank-to-bank transfers from the Online Banking menu bar. Review the Enrollment Introduction and click Enroll. Review the Service Agreement and click I Agree. Complete the New Bank-to-bank Transfer External Account form and click Submit. To add additional accounts, repeat the above steps; the maximum number of external accounts you can enroll is three (3).
Q: How do I add a new bank-to-bank transfer account?
A: Select Bank-to-Bank Transfer from the Online Banking menu bar. Click Add Account. Complete the New Bank-to-Bank Transfer External Account Form and click submit. To add additional accounts, repeat the above steps; the maximum number of external accounts you can enroll is three (3).
Q: How do I know if my accounts are enrolled in bank-to-bank transfers?
A: Select Bank-to-Bank Transfers from the Online Banking menu bar. Click Enrolled Accounts. Your list of enrolled accounts, as well as the status of those accounts, will display.
Q: What is the verification amount?
A: All accounts are set to auto-verify with the external financial institution. The system automatically generates two small credit transactions (usually less than $1) to the External Account. Once you see the two credit transactions in the External Account, you will need to enter them in your First Hope Bank Online Banking (under Bank-to-bank transfers, click Enrolled Accounts). Verification amounts must be entered without dollar signs or decimal points. Example: 10¢ is entered as 10. If you enter the incorrect amount an alert message will appear to please reenter the correct amount. You will have 5 days to complete the verification process. If the amounts cannot be verified, the account will have to be deleted and added again to generate new test transactions.
Q: How do I add a new bank-to-bank transfer?
A: Select New Transfer from the menu bar. Select the account from which the funds will be debited and the account to which the funds will be credited. If you choose an internal account as the debited account, then external accounts will be displayed as credited accounts only and vice versa. Choose the amount, frequency (one-time, weekly, bi-weekly, semi-monthly, or monthly) and date (this would change depending on frequency) that you would like the transfer to be. You may add comments regarding the transfer in the memo section. Review the transfer you have set-up, hit Submit, and a confirmation message will be displayed.
Q: How do I edit a bank-to-bank transfer?
A: You may only edit a bank-to-bank transfer that is pending. Select Bank-to-Bank Transfers from the menu bar, then click Pending. You may edit a transfer date, amount, or frequency. After you have completed the edit, review your transfer and click Submit. You will receive a new confirmation message.
Q: How do I view my bank-to-bank transfer history?
A: Select Bank-to-Bank Transfers from the menu bar, then click History. You can view your bank-to-bank activity for the past 7, 15, 30 or ALL days.
Q: Is there a fee for bank-to-bank transfers?
A: There is no fee for an incoming bank-to-bank transfer. To transfer funds to an external account, there is a $3 fee per transaction.