Online Banking & Bill Pay

Online Banking & Bill Pay

Save time and money by enrolling in Online Banking from First Hope Bank. You can manage your accounts, transfer funds, pay bills, and much more 24/7 from any computer with an Internet connection.


Already have an account with First Hope? Sign up for these services today!

Summary
  • View account balances and transactions
  • Access your accounts 24/7
  • Transfer funds between accounts
  • Transfer funds between your First Hope Bank accounts and your accounts at other financial institutions**
  • Set up advance or recurring payments
  • Initiate bank-to-bank transfers
  • View current and past statements
  • View check images
  • Sign up for mobile banking
  • Sign up for eStatements
  • Highest level of security

Learn more with our Online Banking FAQs or see how easy it is with this online demo.


*End of business day for Online Banking transfers is 6:00 PM. Transfers performed after 6:00 PM on weekdays (or anytime on weekends) are considered to have been performed on the following business day.

** Note: you must be a signer on any external account you wish to enroll for Bank-to-bank transfers. You must be an online banking user to take advantage of this service.

FAQs

GENERAL:


Who can use Online Banking?


Any First Hope Bank customer can enroll in Online Banking to access both personal and business accounts.


I'm having trouble accessing Online Banking. What's the problem ?

There are several possibilities. If you are having problems accessing many websites, please contact your Internet Service Provider (ISP). If you can access other websites but not ours, then either our system is offline or we are experiencing a temporary disruption in service. Please try again later. If the problem persists, call our Contact Center at (908) 459-4121 / (973) 729-8333 during regular office hours.


Are eStatements available?

eStatements are available! Online Banking customers who enroll in eStatements can enjoy the convenience and security of receiving statements electronically.


How do I transfer funds online?

1. Log in to Online Banking.

2. From the drop-down menu to the right of the account you wish to transfer from, select Transfers.

3. At the top left of the screen (beneath the blue menu bar), click New and follow the on-screen instructions to schedule a transfer.


My Online Banking access has been locked. How can I get it unlocked?

If you enter the incorrect password or incorrectly answer your security questions 3 times, you will be locked out of Online Banking for your own security. Simply click the "Forgot Password" button and you will be prompted to answer your security questions. For assistance, you may call our Contact Center or visit any branch location to have your access unlocked.


Why won't the system accept my new Online Banking ID/password?

Your Online Banking ID must contain between 4 and 25 alphanumeric characters (special characters allowed but not required), and must begin with a letter. Your password must contain letters, numbers, and at least one special character and must be between 8 and 25 characters (no more than 25 and no less than 8).


Do you offer Mobile Banking?

Yes! We have an iPhone and Android App available for download. You must be an Online Banking user to sign up. Click here to learn more about Mobile Banking.


BILL PAYMENT:


How do I set up a bill payment to a new payee?

1. Log in to Online Banking.

2. Click the Bill Payment tab.

3. From the blue menu bar, click Add Payee.

4. Enter the payee information and click Search.

5. If the payee is able to accept electronic payments, this will be indicated in the Payee Type field; click Submit to add an electronic payee. Otherwise, click Add Check Payee; your payments to this payee will be sent as paper drafts.

6. From the blue menu bar, click New Payment.

7. Below the blue menu bar, click Add Payment.

8. Follow the on-screen instructions to schedule a bill payment.


Why hasn't my online bill payment been deducted from my account?

Bill payments are sent through our online bill payment service in one of two ways. If the bill payment is transmitted electronically to the payee, it will be deducted from your account the same business day it is scheduled to be paid. If the bill payment is sent as a paper draft, it will not be deducted from your account until it is presented to the bank for payment.


How long will it take for my bill payment to be received?

Bill payments are sent through our online bill payment service in one of two ways. If the bill payment is transmitted electronically to the payee, please allow two (2) to three (3) business days for that payment to be received. If the bill payment is sent as a paper draft, please allow seven (7) to ten (10) business days for that payment to be received.


BANK TO BANK TRANSFERS:


How do I enroll in bank-to-bank transfers?

Select bank-to-bank transfers from the Online Banking menu bar. Review the Enrollment Introduction and click Enroll. Review the Service Agreement and click I Agree. Complete the New Bank-to-bank Transfer External Account form and click Submit. To add additional accounts, repeat the above steps; the maximum number of external accounts you can enroll is three (3).


How do I add a new bank-to-bank transfer account?

Select Bank-to-Bank Transfer from the Online Banking menu bar. Click Add Account. Complete the New Bank-to-Bank Transfer External Account Form and click submit. To add additional accounts, repeat the above steps; the maximum number of external accounts you can enroll is three (3).


How do I know if my accounts are enrolled in bank-to-bank transfers?

Select Bank-to-Bank Transfers from the Online Banking menu bar. Click Enrolled Accounts. Your list of enrolled accounts, as well as the status of those accounts, will display.


What is the verification amount?

All accounts are set to auto-verify with the external financial institution. The system automatically generates two small credit transactions (usually less than $1) to the External Account. Once you see the two credit transactions in the External Account, you will need to enter them in your First Hope Bank Online Banking (under Bank-to-bank transfers, click Enrolled Accounts). Verification amounts must be entered without dollar signs or decimal points. Example: 10¢ is entered as 10. If you enter the incorrect amount an alert message will appear to please reenter the correct amount. You will have 5 days to complete the verification process. If the amounts cannot be verified, the account will have to be deleted and added again to generate new test transactions.

How do I add a new bank-to-bank transfer?

Select New Transfer from the menu bar. Select the account from which the funds will be debited and the account to which the funds will be credited. If you choose an internal account as the debited account, then external accounts will be displayed as credited accounts only and vice versa. Choose the amount, frequency (one-time, weekly, bi-weekly, semi-monthly, or monthly) and date (this would change depending on frequency) that you would like the transfer to be. You may add comments regarding the transfer in the memo section. Review the transfer you have set-up, hit Submit, and a confirmation message will be displayed.


How do I edit a bank-to-bank transfer?

You may only edit a bank-to-bank transfer that is pending. Select Bank-to-Bank Transfers from the menu bar, then click Pending. You may edit a transfer date, amount, or frequency. After you have completed the edit, review your transfer and click Submit. You will receive a new confirmation message.


How do I view my bank-to-bank transfer history?

Select Bank-to-Bank Transfers from the menu bar, then click History. You can view your bank-to-bank activity for the past 7, 15, 30 or ALL days.


Is there a fee for bank-to-bank transfers?

There is no fee for an incoming bank-to-bank transfer. To transfer funds to an external account, there is a $3 fee per transaction.